Frequently Asked Questions

Once your account registration process begins, you’ll be served a registration form. Where a field for information has been provided, please fill in your relevant details. Once completed, a window will appear which will display your account details which you must use to log into the casino software. Keep these in a safe place.

To see what sign-up bonuses are available to you, and for more on how to claim them, simply click here.

Do you have more questions or need further help? Contact Lucky Nugget Online Casino’s 24/7 Support Team.

You’ll experience:

• Fastgame loading
• The freedom to log in and playusing a desktop or laptop from any location
• Over 150+ casino classics that include Video Slots, Progressive Slots and Table Games
• Frequent new gamesand updates
• Multiple language settings
• Free and Real Moneygaming options
• AND SO MUCH MORE!

Do you have more questions or need further help? Contact Lucky Nugget Online Casino’s 24/7 Support Team.

What is a wager, and why should I meet the wagering requirements are often questions asked by players. Quite simply, a wager is the total amount that you place in a bet at an online casino.

The reason that there is a wagering requirement (or playthrough as it is also known) is because we are literally giving away money for nothing. That’s what your sign-up bonus is – free money for you to use to play at our online casino. So, to avoid abuse, Lucky Nugget Online Casino, like all other online casinos, places certain restrictions on the bonus we offer you. You can read all about these in our rules. We ask you to meet the wagering requirements and play through your bonus a number of times before you can cash it out. This means that you may be required to bet up to 50 times, depending on the game type. In other words, the game has a wagering requirement of 50. Once you have met this wagering requirement, you will be able to cash out.

Do you have more questions or need further help? Contact Lucky Nugget Online Casino’s 24/7 Support Team.

Our preferred e-cash merchant, Datacash, makes use of state-of-the-art SSL encryption technologies that ensure your credit card and personal information is protected at all times.

Lucky Nugget’s casino software uses 128-bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access. Our call centre will not change your password without proof of identification.

Do you have more questions or need further help?
Contact Lucky Nugget Online Casino’s 24/7 Support Team.

If you would like to receive regular offers from the casino as well as updates on new games and other casino news, we recommend that you follow the steps below to ensure you get all of your casino emails. Anti-spam filters have been used by many internet service providers to block out unwanted messages. Unfortunately, these filters may be blocking your Lucky Nugget Online Casino emails too. To ensure that you receive all your Lucky Nugget emails, add our email addresses to your email Safe List. 

To start playing simply:

• Connect to Lucky Nugget casino software by clicking the icon on your desktop or in your start menu.
• Once the software interface is open, click on the 'Connect' button at the bottom of your screen.
• A gray box will then appear.

Enter your Real Account details and pass word,and click “OK”.

Please note: your password is case-sensitive and has to be entered the same way each time you log in. Should you have any questions, please contact us.

If you should forget either your password or your account number, simply contact the Support Team for assistance. Remember to have your registered details handy, as they will be requested.

Do you have more questions or need further help? Contact Lucky Nugget Online Casino’s 24/7 Support Team.

Once your account registration process begins, you’ll be served a registration form. Where a field for information has been provided, please fill in your relevant details.

Once completed, a window will appear which will display your account details which you must use to log into the casino software. Keep these in a safe place.

You have opened a Real Account by mistake. Please contact our Support Team for information on how to open a Guest Account.

Can I play for free?

Yes - when you open a Guest Account you will be given 2,500 virtual credits to play with. Once these expire, you are welcome to open a Real Account and play with real credits.

Making a deposit

In order to make a deposit, you first need to register a Real User Account. When you're ready to make a deposit, log into Lucky Nugget’s software and click on the bank button.

You will need to fund your Lucky Nugget Online Casino account by purchasing casino credits. We support a variety of banking options including credit cards, web wallets and even debit cards.

For more information on the best banking options, please visit our banking page.

Do you have more questions or need further help? Contact Lucky Nugget Online Casino’s 24/7 Support Team.

Lucky Nugget Online Casino prides itself on processing withdrawals as quickly and as efficiently as possible.

When logged into the software, you can choose to press the “WITHDRAWAL” button at any time and we will process your payment. It is our policy to refund cash withdrawals to the same account or banking option that the original deposit was made on. However, not all banking options facilitate this. If this happens, we will advise you to select another option.

Lucky Nugget Online Casino adheres to the latest international monetary laws that govern our conduct. In order to do this we have introduced a faster and more effective withdrawal process that will see you receiving your withdrawal in 24-72 hours.

Each withdrawal will remain on hold for 24 hours, which gives you the option of reversing the transaction in order to use the funds for future bets. Reversing a withdrawal is the quickest way of funding your casino account.

Provided you’ve met our terms and conditions, your withdrawal will be processed within 24 hours. When submitting a withdrawal, the system will automatically check for wagering requirements or any outstanding/pending transactions on your account. Outstanding transactions may delay your withdrawal until they have been resolved.

For more information on the best banking options, please visit our banking page.

Do you have more questions or need further help? Contact Lucky Nugget Online Casino’s 24/7 Support Team.

Lucky Nugget Online Casino provides free, round-the-clock support to all casino players through the use of toll-free telephone numbers and email addresses. Please click here for more details.

Casino play is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater. Minors may not under any circumstances play at Lucky Nugget Online Casino.

Our preferred e-cash merchant, Datacash, does not allow players to register credit cards that they are not signatories of. Should you wish to register your spouse's credit card, we suggest that you contact the e-cash merchant directly. If another person would like to play at our casino via your PC, we strongly recommend that they open their own Real Account.

Do you have more questions or need further help? Contact Lucky Nugget Online Casino’s 24/7 Support Team.

Lucky Nugget Online Casino supports a Fair Gaming Policy, meaning that each time a game is played, the software uses a Random Number Generator to randomly produce the gaming results. This ensures that no 'programming' advantages can be created on Lucky Nugget’s side to favour the house. It also prevents players from gaining an unfair advantage by counting cards or 'cracking the system'. The Random Number Generator is audited on an ongoing basis to ensure compliance with Las Vegas standards. This means that not even we know what your next spin is going to be and there is no way we can “doctor” the results!

The gaming server archives all transactions in real time and is a reliable source of each gaming event. Should you lose your connection to the gaming server, it will automatically complete the transaction. The balance on the server when logging into the casino software, after a connection has been interrupted or lost, will reflect the true balance after completion of the last wager prior to the communication breakdown. A complete playing audit is available for your viewing - should you require one, please contact our Support Team.

Do you have more questions or need further help? Contact Lucky Nugget Online Casino’s 24/7 Support Team.