Banking FAQ's

Deposits

How do I make a deposit?

In order to make a deposit, you first need to register a Real Money Account. Log into the software and then click on the Bank button. Choose Deposit from the Main Menu. From there you will see several options for depositing money into your account. Choose the one that suits your needs the best and follow the instructions.

What is the minimum amount I can deposit?

The minimum deposit limit will vary depending on which deposit option is selected and on which currency you are using:

• USD, EUR, CAD: Minimum ranges from 5 to 20
• INR: Minimum ranges from 125 to 500

This minimum limit does not apply when depositing with a Ukash or PaySafeCard voucher. You may deposit any value voucher. First time Depositors are now able to deposit a minimum of $1 or the equivalent thereof for SEK and INR currency accounts.

My credit card deposits keep rejecting. Help!

If you encounter problems when trying to make credit card deposits, this may be due to your issuing bank flagging your transactions as possibly related to online gaming. To help prevent this, you are advised to vary the amounts that you deposit and make larger deposits less frequently. An even better solution, is to switch to a web wallet as your deposit method, such as Neteller or Moneybookers. We have a long, successful and beneficial history with these alternate payment methods, which are brought to you by trusted electronic merchants. They are completely safe, secure and trustworthy.

Are my transactions secure?

Your security as a customer is of the utmost importance to us. Online security measures such as passwords and account numbers are used when all transactions take place to ensure that no one can gain access to your financial or personal details. When you open an account your details are fully encrypted by the strictest 128-bit SSL encryption for total security. All of our customers’ transactions are facilitated by Datacash Ltd, the internet’s premier e-cash merchant. They provide our customers with safe and secure e-cash and play an active role in fraud prevention and detection. Their aim is to ensure the integrity of client’s accounts and safeguard payments made to you. Risk Sentinel, advanced fraud-management software that protects our customers from online fraud, has been implemented to provide you with ongoing protection.

Withdrawals

How do I withdraw my winnings?

Once your casino account cash balance reaches 50 tokens, you can withdraw your winnings by clicking on the Bank button within the software. Choose Withdrawal from the Main Menu and follow the instructions.

What is the minimum amount I can withdraw?

CAD = 50
EUR = 50
INR = 2000

How will my withdrawal be paid to me?

Your withdrawals will as far as possible first be paid back to the same deposit option(s) and account(s) used to deposit. Thereafter, you will be paid to your preferred method of payment, which you are prompted to select when making a withdrawal.

How long will I have to wait for my withdrawal?

This depends on which withdrawal option you select. General time lines are:

• Web wallet e.g. Neteller/Moneybookers: 24 – 48 hours
• VISA OCT: 2 – 6 working days
• Direct bank transfer /Swift: 3 – 7 working days

Do you refund fees incurred at my bank when I make a deposit or withdraw?

The casino will not be held liable for any foreign exchange fees incurred at your bank or the currency conversion rate applied for payment processing.

I requested a withdrawal and now have been asked to send you documentation before my withdrawal can be paid. Why is this?

In the case of withdrawals made for the first time, large withdrawals and changes made to payment options, we may take additional security measures to ensure that you are the rightful recipient of your funds by requesting certain documentation from you. These measures are in place to protect your money and privacy and may result in slight delays. We apologize for any inconvenience this may cause.

Can I have my withdrawal processed back to my credit/debit card?

Should you have made a previous VISA card deposit, your withdrawal request will automatically be refunded to the card details on record, providing VISA Original Credit Transfer Program (OCT) qualifying criteria are met. Please also note we are unable to refund to cards from Switzerland, as well as certain other countries. Should you have made deposits using a VISA card that is not part of the OCT Program and or a MasterCard, then withdrawals will only be sent by cheque.

Can I reverse my withdrawal?

You can reverse a withdrawal (or portion thereof ) back to your gaming account within 24 hours after you’ve requested your original withdrawal. Simply select the Reverse Withdrawal option in the Banking Menu. Your withdrawal will only be sent to our processing department after the reverse withdrawal period has elapsed.