150% Match up to €200
1st Deposit - Match bonus up to €200 • New customers only • Min deposit €10 • 70x wagering

Lucky Nugget NZ Frequently Asked Questions

We’ve got the answers to Lucky Nugget NZ players’ frequently asked questions right here. Find the answers you need, so that you can get back to enjoying our world-class casino games.

Is Online Gambling Legal?

The legality of online gambling varies across the world. In New Zealand, it’s perfectly legal to play at casinos that are based offshore. Just make sure the site is licensed by a trusted regulator, such as the Malta Gaming Authority which licenses Lucky Nugget NZ. That way, you’ll know that all standards of safety and fairness are high.

Is There a Difference Between Licensed and Regulated Casinos?

No, licences are only given to casinos that comply with the regulations issued by a recognised authority. For example, at Lucky Nugget NZ we make sure we meet the requirements for fair games, player protection and total transparency, as set by the Malta Gaming Authority. If we fail to comply with these strict regulations, our licence is revoked.

What’s the Minimum Gambling Age at Lucky Nugget?

To legally play at Lucky Nugget, NZ gamblers must be at least 20 years old.

I’m Interested! How Do I Register?

If you want to register a Lucky Nugget account, all you need to do is selected the Register button that you’ll see in the top right-hand corner of out lobby. You’ll be taken to a page where you can complete the online registration form.

There are also several Sign Up buttons scattered across our homepage, which take you to the same form. Either way, after you’ve filled it out, tick the checkbox confirming that you’re of legal gambling age and then tap or click the Register button. You’re good to go!

Must I Download Any Software?

Lucky Nugget NZ can be accessed in your web browser of choice, on any desktop, smartphone or tablet.

How Do I Login?

The Lucky Nugget Login button is also in our lobby’s top right-hand corner. Once you’ve registered your account, just select this button and enter your username and password as prompted. No software downloads are required.

Can I Save My Login Details?

Yes, your Lucky Nugget login details can be saved after you’ve entered them for the first time. A pop-up window will appear and ask you if you want to save them for future use.

What is a Payout Rate?

Also known as a Payout Percentage, a Payout Rate is the average percentage of money a game pays out, relative to how much is wagered. For example, a Payout Percentage or rate of 97% means that per $100, theoretically you’ll get an average of $97 paid out in winnings.

How Do I Know the Casino is Safe?

At Lucky Nugget NZ, we have the following measures in place, assuring complete safety:

  • SSL encryptions on all communications.
  • Regular external and internal security audits.
  • Authentication and access control procedures.

Is Mobile Gambling Safe?

Yes, at Lucky Nugget, login via desktop and mobile devices is equally secure.

How Do I Make Deposits and Withdrawals?

To make deposits and withdrawals at Lucky Nugget NZ, just follow these steps:

  • Click on the Banking link at the bottom of our homepage, to make your way to our cashier interface.
  • Select Deposit or Withdrawal, depending on what kind of money transfer you wish to make.
  • Choose the payment method that you want to use, from our selection of credit cards, debit cards, eWallets and other options.
  • Enter your details as prompted, including how much money you wish to withdraw or deposit.
  • Check all details are correct, and then click to confirm the transaction.

What are Lucky Nugget Withdrawal Times?

Deposits clear into players’ Lucky Nugget NZ accounts almost instantly, and while withdrawals also clear fast the exact time depends on the payment mechanism you’re using. Debit and credit cards take about 5 working days, while eWallets’ Lucky Nugget withdrawal times are between 24 and 48 hours. Check out our Banking page for full details.

Can I Track My Transactions?

If you want to track your money transfers and make sure they are cleared within the official Lucky Nugget withdrawal times, it’s very easy to do just that. Just look for the appropriate option at the bottom of our cashier interface.

How Do I Know Banking is Safe?

All deposits and withdrawals are encrypted using SSL technology, which keeps them completely private. Depending what banking method you use, you could also be prompted to confirm the transaction via a text message to your phone. In addition, when you use a payment mechanism for the first time you’ll need to supply copies of your Identity Document, utility bills and other specified documents.

Are There Limits on Withdrawals?

The only limit on withdrawals is that you must request a minimum of $50. There is no limit to how much you can take out, and the Lucky Nugget withdrawal times don’t change with different amounts.

Can I Withdraw My Bonus Money?

Yes, you can withdraw your bonus money once you’ve completed all terms and conditions including Playthrough Requirements.

What Are Playthrough Requirements?

Also known as wagering requirements, playthrough requirements are the amount of times you need to bet your bonus before you’re allowed to withdraw it. For instance, if the playthrough on a $100 bonus is x50, you need to wager $5000 before you can withdraw $100 from your account.

I Need Further Assistance. How Do I Contact Customer Support?

If you didn’t find the answer to your question here, you can get hold of the Lucky Nugget NZ customer support agents at any time of the day or night. They’re available via email or live chat 24/7, depending what you prefer.

What Information Should I Give Support Agents?

We’ll need to confirm your identity with your email address and username, but you won’t have to give us your password. You should also never give out the Personal Identity Numbers, or PINs, to any customer service agents. No one at Lucky Nugget NZ will ever ask you for these things!

Bayton Ltd (C41970), is a Maltese registered company registered at Villa Seminia, 8, Sir Temi Zammit Avenue, Ta XBiex XBX1011. Bayton Ltd is licensed under the Malta Gaming Authority, license number: MGA/B2C/145/2007 (issued 1st August 2018).


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