Answers to Lucky Nugget Canada FAQs

Here at Lucky Nugget Canada, we want to make your gambling experiences as smooth as possible. That’s why we’ve answered all your Frequently Asked Questions and you can find them in one place.

Is it Legal to Gamble Online?

Yes, it’s perfectly legal to gamble online in Canada as long as the site is operated and licensed offshore. In the case of Lucky Nugget, Canada players can rest assured that the site is licensed by the Malta Gaming Authority, a highly trusted online gambling regulator.

What’s the Difference Between a Licenced and a Regulated Casino?

There’s actually no practical difference between a licensed online casino and a regulated casino. The regulations are the rules set out by an authority, which must be followed in order for a casino to obtain and then maintain its licence. For instance, Lucky Nugget Canada follows the Malta Gaming Authority’s rules on transparency, fairness, safety, and all administrative operations. If we didn’t, our licence would be revoked.

How Old Must I Bet to Gamble?

If you want to play at our casino you must be of legal gambling age, which is 19 in Canada.

How Can I Contact Customer Support?

If you don’t find the answers you need on our Frequently Asked Questions page, you can contact our dedicated customer service agents at any time of the day or night. They’re available via Lucky Nugget live chat or email and will help you get back to your games as quickly as possible.

For security purposes, the agents will ask you to confirm you email address and player account username. They’ll never ask you to tell them your password or the details to get into any other accounts, such as bank accounts. This is highly sensitive information, and you should never give it out!

Do I Need to Download Software?

No, you don’t need to download any software to play at Lucky Nugget Canada. Our desktop and mobile sites are both fully optimised to work in your preferred web browser. No matter what device you’re using, you’ll be able to enter your login details and play in your browser.

Is it Safe to Gamble on My Mobile Device?

Gambling on your mobile device is just as secure as doing so on your desktop. You can even contact support agents via Lucky Nugget live chat on your smartphone or tablet.

Is it Possible to Save My Login Details?

Saving your Lucky Nugget login details is simple and allows you to get started as soon as you open the site on your device. The first time you enter this information, you’ll be prompted to ask if you want to save it for future use. If it is only you that makes use of the computer or device you are using, feel free to do this. Just click or tap to confirm.

Is Lucky Nugget Canada Safe?

We’ve done everything we can to protect players at Lucky Nugget. All deposits, withdrawals and other communications are encrypted using the latest SSL technology, and we undergo regular security audits.

In the interests of full transparency, we explain exactly how we use, store and collect your information on Security & Privacy page. As well as all this, we have strict access control and authentication procedures in place.

What Are Payout Percentages?

Payout percentages are the average that a game pays out, over an extended period of time. They don’t tell you what the results of any particular round will be or guarantee a certain payout over time, but they’re helpful in giving you a sense of how rewarding a game is. For instance, a payout percentage of 96% means that for every $10, you’ll theoretically get an average return of $9.60.

Do Lucky Nugget Withdrawals Have Limits?

The minimum accepted Lucky Nugget withdrawal is $50. There are no maximum limits applied to withdrawals.

How Long Do Lucky Nugget Withdrawals Take to Clear?

The time that it takes a Lucky Nugget withdrawal to clear depends on the banking method that you used. Funds clear into debit and credit cards within 5 working days, while they are available in eWallet accounts within 48 hours. Check our Banking interface to see exactly what deposit and withdrawal options are available to you, and how long each mechanism’s withdrawals take to clear.

How Do I Deposit and Withdraw My Funds?

• Make your way to our Banking interface.

• To make deposits, click on the Deposit option and then choose the method you want to use.

• To make Lucky Nugget withdrawals, click on the Withdrawal option and then choose the method you want to use.

• Fill in all your details as prompted.

• Enter the amount of money you wish to transfer.

• Supply the information that we ask for in order to ensure security, such as copies of utilities bills and ID.

• Check that all information is correct, and then click to confirm the transaction.

• Keep tabs on your transactions with the tracking service at the bottom of our Banking page.

• If you experience any issues, don’t hesitate to contact our support team via email or Lucky Nugget live chat.

How Do I Withdraw My Bonus Money?

At Lucky Nugget Canada, you withdraw your bonus money in the same way as you do your other funds, but you are only allowed to do so once you’ve met all the terms and conditions. For instance, you won’t be allowed to make the withdrawal unless you’ve fulfilled the playthrough requirements that say how many times you need to bet a bonus amount before you can cash it out.

Lucky Nugget Looks Great! How Do I Register?

We’re so glad you want to start experiencing everything Lucky Nugget Canada has to offer! The registration process couldn’t be smoother or simpler. Just follow these east steps, and if you have any issues contact a support agent via Lucky Nugget live chat to help you out:

• Click or tap one of the Sign Up buttons scattered over the homepage, or the Register button in the top right-hand corner.

• Complete the online registration form, and check the box confirming you are of legal age to gamble.

Select the Register button to complete your account creation.